Installation Costs

The basic installation to connect to our TrueWan network

From R 990

In order to connect to our network, fixed wireless equipment has to be installed outside the buildings. This equipment is powered from the inside of the building where it also provides an Ethernet connection, also seen as a network point, to which any IP enabled network device can be connected. The fixed wireless connection includes a NAT router which provides the premises with its own private DHCP IP range. Connecting to this IP range routes all Internet traffic through our network.
 
Because our wireless system works on the principle of "line of sight" there are sometimes challenges with the installation. The best place to do the installation might not be close to where the services will be used, so additional equipment might have to be added. These potential additional costs can only be determined on site and will be quoted before installation will commence.
 
A basic installation can cost between R990 - R2 500 depending on the your location - client will be quoted after FREE site survey.
 
To connect more than one computer on the IP network you will need a network switch: Available on Request.
 
To create a wireless "hot-spot" on the site in order to connect a laptop, iPad, Smart phone or any other WiFi device you need a WiFi router – they range from R450 - R1 400. Client will be quoted after FREE site survey.

Telephone installation to connect to TrueVoice

OPTION 1: Desktop phone from R 1160, Cordless phone from R 2050

Install a VOIP (Voice Over Internet Protocol) phone. It is a digital device and can only work on a VOIP system like ours and plugs into an IP network. These devices won't work on a normal analog (like Telkom) line. Prices start at R 570,00 for a basic desktop phone, but there are other more sophisticated devices as well as cordless options available depending on the need. The quality of these phones are outstanding as they are made for the VOIP purpose.
 
Please note for PBX or hosted PBX services, prices have to be quoted.

Fax installation to be able to send and receive faxes, on TrueFax.

TrueFax Router R 1750 once-off, R80 monthly fee
 
TrueFax uses a dedicated ATA (Analog Terminal Adapter) from Pangea that connects directly with the fax machine and converts the fax to a TIFF data file which it then transfers over the Internet to the Pangea server. The Pangea server will then physically make the fax call to the end destination and send a confirmation to the local fax machine and/or e-mail address.
 
With TrueFax you get a dedicated 087 fax number and access to a website to monitor and manage your faxes. (Note that we can also port your existing geographical number if you have a dedicated fax number - see next section Number Porting.)
 
Also note that contrary to the traditional Telkom analog network TrueVoice and TrueFax are two separate functions and need to be connected separately. Price of the TrueFax ATA is R 1750,00.

Number Porting

R 150 per number

Any geographical number can be ported to another service provider. If you have an existing number that you want transferred to either TrueVoice or TrueFax we can accommodate that. The cost of number porting is R 150,00 per number.

When porting a number please note the following:

  • Only geographical numbers (ie 011 / 012 / 018 / 016 etcetera - no 087 or 086 numbers) can be ported - and the number to port can only be used within that geographical area.
  • The porting request takes about 2 weeks to complete. We submit the request to the service provider currently managing the number (ie Telkom) through our service provider. They process the request and if everything is in order they will reply with a porting date, which we will confirm.
  • The following could result in a decline of the request: outstanding payments on the account, no active account on that number, a long term agreement has been entered into on that number. We will be informed of the reason for the decline.
  • Also note that if the current provider is Telkom then all data services connected to that number will also be canceled.
  • Do not cancel the current service until the port has been completed.
  • Some providers keep on billing the service even after no service exists.
  • There is a two (2) month cool off period on the port in which a request for a port reversal can be submitted. After the 2 months a complete new process has to be entered into with the new service provider if the number needs to be moved.

Monthly Variable Costs

Internet Data Bundles

Capped Internet data bundles - speed up to 20 Mbps:

To see our updated pricelist CLICK HERE.

With the capped options you can decide whether you want to be stopped when you have reached your cap, or whether you want the system to add to your cap automatically at your package's rate for additional data. If you decide on the latter option you can choose the bundle you want to be upgraded with. 

Notifications – the standard for the system is to send an email once a day when you have reached 80% of you cap. It can however be set to send an email every day regardless of usage, or check your usage manually.

 

Uncapped Internet data bundles:

Fair usage policy: 

Data usage is calculated for the past 7 days - for every 7GB (or 14 depending on your uncapped option) exceeded over and above the first 7GB (or 14GB) in these 7 days, the maximum speed of the connection is halved – initial speed being maximum 4 Mbps. Note: maximum speeds are best effort! Uncapped is designed primarily for large amounts of data download.

“Best of both worlds” bundle:

A combination of capped & uncapped, setup fee applies. You are billed for one basic connection fee of R95 + uncapped option (as listed above) and R 70,00/Gb for capped data usage – with the first R 70,00 as a fixed fee. With software on each individual computer so you can switch between capped and uncapped seamlessly.

Fixed Speed Uncapped:

Uncapped option with no throttling and fixed, maximum connection speed. Client can determine speed, at R500 per 512 Kbps, tailormade to suit your budget and data requirements. Ideal for larger networks with multiple users.


Telephone calls

All standard Telkom numbers in SA R 0,40 per minute (billed per second)
All Cellular Networks in SA R 1,00 per minute (billed per second)
 
International calls, sample price list for illustration only: (Please ask for full pricelist)
England (442) R 0,37 per minute
USA (120/1/2) R 0,38 per minute
Australia (612/3/7/8) R 0,46 per minute


Internal calls: Any call to another phone user on our system is free – 24 / 7. Calls can be transferred to another TrueVoIP extension (free), or transferred to a landline or cellphone number (call charges apply)


Fax options

  • Fax to Email: documents are scanned and emailed as an attachment. Free to receive only, or R10 per month to send and receive.

  • TrueFax:  Your fax machine or 4-in-1 printer plugs into the TrueFax router and sends faxes as usual. Lower rate per fax, monthly line rental of R80.

Fax to email, per minute in South Africa

  • Receive (FREE)

  • To Send - R10 per month + fax call charge
Major Cities: Joburg, PTA, PE, Durban, Cape Town 011, 012 etc R 1,06
Local or other Cities   R 2.24
Fax to Mail 0865 R 1.60
Fax to Mail 0861 R 2.38
Fax to Mail 0866 R 3,87

TrueFax Rates, per minute in South Africa

SA Telkom Direct Fax 0880 R 0,90
SA Telkom Local 010 R 0,52
SA Telkom Local 011 R 0,52
SA Telkom MaxiCall 0861 R 0,75
SA Telkom National 01 R 0,64
SA Telkom National 02 R 0,64
SA Telkom National 03 R 0,64
SA Telkom National 04 R 0,64
SA Telkom National 05 R 0,64
SA Telkom PRS - Fax-2-Mail 0865 R 1,50
SA Telkom PRS - Fax-2-Mail 0866 R 1,50
SA Telkom Toll Free 080 R 0,00
SA Other 0 R 1,85
Mfax on net Mfax R 0,00

For more info, contact True Technologies at  +27 (0) 42 293 4168

Breaking News

True Technologies

UPDATE: The TrueWAN connection has been restored, but intermittent breaks might occur as we continue repairs throughout the day.

by True Technologies

Contact Details

True Technologies cc
Tel: +27 42 293 4168
Fax: +27 42 293 1851
Support: support@true.co.za
Sales: sales@true.co.za
Accounts: accounts@true.co.za
 
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